Frequently Asked Questions

Order Questions
How do I place an order?
Simply browse our collection at sophisticatedknitwear.com and add your favorite items to the cart. Proceed to checkout when you’re ready.

Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes, contact us immediately. Once shipped, we cannot modify or cancel orders.

How do I check my order status?
You’ll receive an email with tracking information once your order ships. Visit sophisticatedknitwear.com and log into your account for updates.

Shipping & Delivery
Where do you ship?
We currently ship within the United States. International shipping options may be available in the future.

How long does delivery take?
Standard shipping takes 3-5 business days. Expedited options are available at checkout.

What are the shipping costs?
Shipping fees vary based on delivery speed and location. Calculate costs during checkout.

Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unworn, with tags attached. Visit sophisticatedknitwear.com for return instructions.

How do I exchange an item?
Start a return for the original item and place a new order for the desired size or style.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.

Product Care
How should I care for my knitwear?
Hand wash in cold water or use the delicate cycle. Lay flat to dry to maintain shape and quality.

Do you offer repairs?
We currently don’t provide repair services but recommend professional care for damaged items.

Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Is my payment information secure?
Yes, we use encrypted payment processing to protect your data.

Other Questions
Do you offer gift wrapping?
Currently, we don’t offer gift wrapping, but our packaging is elegant and presentable.

Can I pre-order items?
Pre-orders may be available for select collections. Check sophisticatedknitwear.com for updates.

For additional inquiries, please refer to our website.